Listen to your customers and act on what you learn to improve their experiences. We’ll give you insights into the Voice of the Customer, when and where it matters most.

LEARN HOW WE DO IT

Customer Feedback

Wherever and whenever customers interact with your brand is an opportunity to listen, learn, and act. Invite their feedback and collect it through mobile, web, SMS, and phone. Give your customers a voice! Learn more>

Reporting & Analytics

Deliver insights to the right people, at the right time in a format that they can act upon. Understanding customer feedback helps you prioritize actions and improve operational and bottom line performance. Knowledge is power! Learn more>

Customer Recovery

Win back dissatisfied customers with real-time, triggered alerts. Manage and resolve their issues, track their cases, and convert them into enthusiastic brand ambassadors. Prove that you are listening and want them back! Learn more>

Social Advocacy

Turn positive customer satisfaction feedback into social media advocacy by encouraging brand recommendations. Boost your social media ROI, increase positive word-of-mouth, create new social marketing opportunities, and grow revenues. Share the buzz! Learn more>

Text Analytics

Decipher more about your customers’ experiences and sentiment by analyzing their open-ended comments quickly and easily through Natural Language Processing. Learn more about what your customers are saying! Learn more>

End-to-End Services

Leger Metrics works with you to design, configure, deploy, and manage your successful Voice of the Customer (VoC) feedback program. Go deep with advanced analytics and marketing research services. We’ll take you further! Learn more>
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Want to know more about how we can improve your customer experience management program?

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