In the highly competitive, social media era, one bad retail customer experience
can make or break a company. One bad review, one poor in-store experience, one terrible run-in with
customer service — any of these can instantly go from an isolated incident to a viral firestorm
that could do irreparable damage to your company and brand.
To stay one step ahead of the conversation and deliver memorable customer
experiences that get people talking positively, retailers need a systematic process for capturing and
acting on customer feedback. Leger Metrics' Retail Customer Experience Measurement solutions capture
the voice of the customer after every moment of engagement and transform this feedback into actionable
insights for real-time management of the customer experience.
Leger Metrics expertise in the retail sector enables you to:
- Measure and monitor the customer experience across all your locations
- Obtain real-time insight into the voice of the customer when and where
it matters most
- Get comprehensive and actionable reports tailored to the key roles
in your company
- Drive customer satisfaction, build customer loyalty, and resolve customer