Understanding patient perceptions of their healthcare experiences plays an important role in determining how to improve the quality of care. To improve care quality, organizations must focus on the way they operate and provide services to their patients. When operations are aligned with the needs and expectations of patients, resources are better managed helping to cut costs while improving efficiency and quality. The outcome is happier and healthier patients.

Depending on your needs and organizational capabilities, Leger Metrics offers flexible patient experience measurement services and solutions:

Patient Experience Measurement

Leger Metrics' patient experience measurement approach evaluates the key dimensions of care from accessibility to clinical outcome. Our end-to-end healthcare survey solutions offer more than any other market research vendor. Backed by a team of dedicated healthcare quality improvement experts, validated survey instruments and advanced analytical and reporting capabilities we provide valuable, insightful and actionable quality improvement recommendations that can improve every aspect of patient care.

Leger Metrics’ offers patient experience surveys for the following care settings:

  • Inpatient & Outpatient

  • Emergency Department

  • Ambulatory Care

  • Day Surgery

  • Home Health

  • Community Care

  • Primary Care

  • Long Term Care / Assisted Living

  • Medical / Physician Practices

Androfact eSurvey

Leger Metrics’ Androfact eSurvey platform is a powerful, web-based healthcare survey data collection and reporting platform. It enables care providers the capability to collect, analyze, benchmark, and report patient satisfaction levels in a cost-effective and continuous manner. Androfact eSurvey allows you to listen to your patients, learn from their experiences, and drive improvements to the quality of care.

Key Features

  • Validated Survey Question Banks: Androfact eSurvey provides “validated” survey questions designed to track the key quality indicators for healthcare service delivery across different care settings

  • Integrated Survey Design & Authoring: Quickly design and deploy surveys using Androfact eSurvey’s easy-to-use and intuitive survey design and creation capabilities

  • Multi-Mode Survey Distribution: Collect data any number of ways including: paper, Web, handheld device, interactive telephone/IVR, and kiosk

  • Real-time, Actionable Reporting: More than just data. Androfact eSurvey provides instant and actionable reporting and open-ended comments at your fingertips

By using a standardized yet flexible technology platform, Androfact eSurvey streamlines the entire surveying process, and quality managers can focus on quality instead of surveying.

Androfact eSurvey Benefits

  • Design and deploy surveys quickly and easily

  • Measure and track key indicators that drive patient satisfaction

  • Streamline your feedback processes

  • Deliver patient feedback information quickly to management and front-line staff within your organization

  • React more efficiently to patient satisfaction issues and complaints

  • Benchmark your performance

  • Reduce your survey costs

  • Improve the quality of care and organizational performance