Effective, results-driven Customer Experience Management programs require more than just
periodic, “snap-shot” surveys. Rather, successful programs require a systematic approach
to customer feedback that stays true to these fundamental best practices:
Capturing real-time feedback across all locations
Delivering actionable insights to the right people a timely manner
Taking action to increase customer satisfaction and brand loyalty
Leger Metrics delivers proven
business value by helping brands in four critical ways:
Unlock hidden revenue opportunities within each one of your locations. Identify
the key barriers to buying and maximize the revenue potential of every single customer. Increase sales
by rapidly and precisely eliminating bad practices that stand in the way of customer conversions.
The lifetime value of a loyal customer is incredibly high. Loyal customers
spend more during their shopping trips and return to buy much more often than anybody else. They also
spread positive word-of-mouth about your brand and convince their friends to shop with you.
Shoppers are unforgiving by nature. If they have a bad experience, they'll
simply switch to your competitor, and replacing lost customers is extremely expensive. By capturing
customer feedback, you can take action to resolve complaints and keep your customers from straying.
Boosting Staff Efficiency
Take employee accountable to an unprecedented level. Get your staff fully
engaged and committed to delivering remarkable customer experiences. Reward employees who are thrilling
customers with superb service and coach the others towards greater customer-centricity.