Case Studies
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Auto Value / Bumper to Bumper
Leger Metrics puts one of North America's most respected car care networks in the driver's seat when it comes to delivering great customer service at the shop level.
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Grocery Outlet
Grocery Outlet partnered with Leger Metrics to create deeper links with customers, achieve greater operational efficiency, and drive brand advocacy on Facebook.
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Nebraska Furniture Mart
With Leger Metrics' help, Nebraska Furniture Mart stayed true to its
customer-centric roots by tracing customer support metrics down to the individual employee level.
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Mister Muffler
One of Canada's oldest and most respected chain of automotive service centers
turned to Leger Metrics to help raise customer satisfaction to unprecedented levels.
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White Papers
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The ROI of Great Customer
Experiences
Leger Metrics analyzed 8,000 survey responses in the auto
aftermarket and found that great customer experiences drive far
more revenue
for service centers and parts stores than any ads.
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Measuring the Customer Experience is Key to Retail Success
All retailers offer an “experience”, some more controlled than others. Learn what best-in-class companies measure in order to distinguish themselves in the marketplace and ensure superior experiences for their customers.
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Using Non-Buyer Feedback
to Boost Conversion
Capturing non-buyer feedback can help
break down buying barriers and chip away at the 70% of shoppers who leave stores without making a purchase.
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Next Generation
Customer Experience Management
The next generation of Customer Experience Management will
be defined by the ability to transmit timely and relevant customer feedback back to the right employees within an organization.
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7 Sins of Customer Feedback Programs
Leger Metrics and Retail TouchPoints team up to warn multi-channel retailers about the 7 Deadly Sins of Customer Feedback Programs.
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