President & CEO
Before founding Leger Metrics, Richard accumulated
over 20 years of entrepreneurial business experience in IT, software and market
research. He brings to the company a unique combination of vision, management skills,
marketing and sales leadership and is instrumental in positioning the company as
a leader in the Voice of the Customer solutions market.
In 2001, Richard experienced an epiphany. After years
of experience on the front lines of business and significant reading and research,
Richard discovered that successful companies, regardless of shape, size or industry,
share a common trait: an immense passion for measuring customer satisfaction and
loyalty. However, many, if not most companies continue to struggle in the way they
monitor the strength of their customer relationships. Often they lack the necessary
guidance, tools and processes to properly harness and act upon customer feedback
and to gauge ongoing customer satisfaction and loyalty performance.
So, in 2002, Richard created a new company which became
known as Leger Metrics. This new business centered on providing companies with
solutions to gather customer feedback, analyze this information in real-time, and
to share the insight across the enterprise to drive improvements to the customer
experience, operations, brand advocacy and profitability.
Richard is a graduate of McGill University and was nominated
for the American Marketing Association's “Marketing Personality of the Year"
in 2002 and in 2004.
Vice President & CTO
With 25 years of Information Technology (IT) experience
Steve Perrone joined Leger Metrics as the Vice President & CTO. Steve is a
decisive IT leader who has honed his skills while working for a diverse set of industries
starting with aeronautical engineering followed by manufacturing, distribution,
Steve has held several management positions where he
acquired operations and business skills, notably as the North American Director
of Information Technology for Trader Classified Media. Steve is highly focused on
building, coaching, mentoring and motivating synergetic teams made up of both technology
and business people. Observant of the business landscape, Steve is constantly prospecting
and strategizing to deliver tangible business results.
Although a strong believer of planning, Steve is stimulated
by the prospect of finding opportunities during moments of crisis.
Vice President of Development & Products
Louay Jabry is a software engineer with close to 30 years
of experience developing cutting edge applications. Louay is responsible for all aspects
of software development and product engineering at Leger Metrics. With a Master’s
degree from the University of Houston, Louay was an early adopter of .NET as a platform and
has managed a diverse array of development projects including web applications, business
applications, data warehousing, business intelligence tools, and geo-based analytics.
Louay also has a strong entrepreneurial mindset; he thrives on
the cutting edge of technology and is always looking for ways to shift software paradigms. A
thoroughly well-rounded individual, Louay enjoys the local cultural and music scene as well as
the great outdoors. In his spare time, you can often find him biking, hiking, skiing, or indulging
his passion for photography.